Returns & Exchanges
We hope you will love your order but if something isn’t quite right you have 14 days to return any items which are not indicated as ‘Final Sale’, subject to the refund policy below.
Items purchased may be returned for store credit, or exchanged, within 14 days upon receiving the item, subject to a 20% restocking fee. Please contact hello@linealiving.co to request a return authorization. All items must be returned in their original, unused and re-sellable condition, inclusive of all original packaging and original tags in contact and in good condition.
All customised items and ‘Final Sale’ items are FINAL SALE - they may not be returned for store credit and are ineligible for exchange. Furniture items are also considered final sale, until our warehouse is large enough to stock furniture returns. Other final sale items include: self-assembly items which have been assembled, items requiring installation which have been installed (e.g., ceiling lighting), items which would not be hygienic to re-sell (e.g., towels, mats, cups and utensils and other hygiene related products), perishable goods, items removed from their original packaging (e.g., vacuum packed cushion inserts taken out of the vacuum packing), items which have been used or washed, and lastly any items damaged from misuse, abuse or normal wear and tear.
Any shipping cost paid and any return shipping costs are the responsibility of the customer and are unfortunately not eligible for store credit. We do not provide return labels, however will provide you all mailing information needed for authorised returns. Linea Living is not responsible if the returned package is lost in transit - we recommend you pay to insure and track your package through your chosen carrier. All returned items must be shipped to the return address, drop offs in person will not be accepted.
Once your returned item(s) is received and assessed as in good and re-sellable condition, store credit for the item(s) returned will be added to your account (excluding any delivery fees paid).
Promotional codes cannot be re-used if an item/order is returned and the promotion has ended or there is a limitation to the number of times a promotion can be used. This means, you may not be able to use the same promotion code for another order. If you return an item which was purchased using a store credit or gift card, the original expiry date of the store credit or gift card would continue to apply. For a return on an item paid by a store credit or gift card, the original expiry date will be used in the store credit; if the original store credit or gift card has since expired, only the unexpired portion of store credit or gift card will be re-issued as store credit using the same original expiry date.
Store Credit:
Our store credit is provided online and the code is sent to you by email. Store credit is valid for use within six (6) months from the date of issue.
Repeated Returns:
We offer a flexible returns and exchanges policy to make our valued customers’ online shopping experience as simple as possible. We incur restocking and shipping losses for each return and would therefore respectably ask you to keep returns to a minimum. We all change our minds every so often and that is fine, however we do monitor the number of returns made by customers, and excessive returns will be flagged and potentially refused at our discretion.
Damaged / Faulty / Wrong Items:
We check each item very carefully before it is shipped, however should you receive a defective product, please contact us right away at hello@linealiving.co, with clear pictures of the damage. We will arrange for a pickup of the item at our cost once the request is processed and we will do our best to replace the item if it is available. Items which are damaged as a result of wear and tear or inappropriate cleaning or usage will not be accepted for return or exchange. If we don’t hear from you within the day following the receipt of goods, we’ll have to assume your playful puppy got to the item and happy to send you a replacement at your cost.
Many of our items are carefully curated items hand made by artisans around the world. Other items such as those made with wood or leather have natural grains which vary from piece to piece. For any variations in grains, patterns, colors and markings due to the handmade and natural character of an item, we are unable to offer returns for inconsistencies in grain or patterns. If a specific variation is desired, please reach out to us before purchasing. Overall, these unique markings are natural characteristics and adds to the beauty of the product in our eyes, and we hope you find beauty in such pieces as well.
In the unlikely event of a wrong item being delivered, please contact us immediately (within seven (7) calendar days). We will pick up the wrong item from you at our cost and send the correct item to you at no extra shipping charge. If you love what we sent you and want to keep it, you can have both items or keep either one you wish and you can top up the difference or we refund the difference.
Cancellations:
We all make fat finger mistakes (most of us anyways)! If you realised a mistake in your order after a purchase has been completed (e.g., you meant to order 1 of something and instead ordered 11), email us as soon as possible (within 24 hours of purchase) and we will try to cancel/amend the wrong order if the item(s) have not yet been shipped out.
Returns and exchanges are subject to our Terms and Conditions. For more information or assistance, please email us at hello@linealiving.co.